My name is Diann and I am the Principal and Visionary of Truce.
In March 2017, a batch of Truce All-Purpose Cleaner was mixed and bottled incorrectly due to a labeling error from one of our suppliers. As a result, several of our customers have received product that may cause temporary skin irritation and discoloration - a condition that is not normal or typical for any of Truce’s safe and simple products.
If you have come in contact with this faulty product and experienced any skin irritation, rest assured that no serious or long-term health risks are to be expected. Please note that we have resolved the issue with the supplier and added certain quality control measures to ensure this situation does not happen again.
For all affected by this, we are offering a full refund and credit towards a future Truce purchase for any customers who have not been 100% satisfied with any Truce All-Purpose Cleaner Spray or Truce All-Purpose Cleaner Concentrate Refill purchased from March 1 - June 30, 2017.
If you feel that your Truce All Purpose Cleaner may have been a part of this batch, you may properly dispose of any remaining product by simply flushing it down a toilet. If you’d like, you could even add it to the water tank of your toilet to give it a nice clean shine after you flush! Once in water, the product is properly diluted and will not cause any physical irritation and/or environmental harm.
Transparency has been a cornerstone of Truce since day one, and I would love to hear from anyone who has any questions or would like discuss this matter further. We know we can't always be perfect, but I can promise you we will always be honest and up-front with our mistakes and shortcomings. My personal cell phone and email address are listed at the bottom of this message for anyone who would like to call, text or email me to learn more about any Truce matters.
I speak on behalf of our whole team when I say how deeply sorry we are for allowing this incident to happen. Please let me know if you have any other questions or would like any additional information about anything we do here at Truce.
Truce is a proud purpose-driven company and our values are the core of our organization. As a small business, we thank you all for your support as we continue on our journey to help families keep harmful chemicals out of their home, one cleaning product at a time.
Diann Peart, PhD